Using Splunk IT Service Intelligence (USISI)

Voraussetzungen

To be successful, students should have a working understanding of the following courses:

• Intro to Splunk

Optionally:

• Using Fields (SUF)
• Visualizations
• Working with Time (WWT)
• Introduction to Dashboards (ITD)

Zielgruppe

Users/Analysts.

Detaillierter Kursinhalt

Module 1 – Monitoring Services with Service Analyzer

• Define key service intelligence concepts
• Describe IT Service Intelligence user roles
• Examine the IT Service Intelligence user interface
• Monitor Services with Service Analyzer

Module 2 – Monitoring Entities with Infrastructure Overview

• Describe what entities are
• Monitor entity info overviews with Dashboards
• Monitor entities metrics with the Analytics pane
• Discover what events the entity is generating

Module 3 – Visualizing Services with Glass Tables

• Describe glass tables
• Use glass tables
• Design glass tables
• Top bar controls
• Configuration bar
• Visualization types
• Source
• Configure glass tables

Module 4 – Investigating Issues with Deep Dives

• Describe deep dive concepts and their relationships
• Use default deep dives
• Create and customize new custom deep dives
• Add and configure lanes
• Customize lane views
• Describe effective workflows for troubleshooting

Module 5 – Managing Episodes

• Define key episode terms and their relationships
• Describe the episodes workflow
• Work with episodes
• Impact tab
• Timeline tab
• Similar Episodes tab
• Common fields
• Bi-directional ticketing
• Reference links