ITIL 4 Foundation training

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ITIL 4 Foundation training

D-ICT Solutions International
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Bewertung: starstarstarstarstar 9,8 Bildungsangebote von D-ICT Solutions International haben eine durchschnittliche Bewertung von 9,8 (aus 4 Bewertungen)

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Durchschnittliche Bewertung für ITIL 4 Foundation training
Berechnet aus 2 Bewertungen Alle Bewertungen lesenchevron_right
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Tim Sandra
10
ITIL 4 Foundation training

"Mijn ervaring met de driedaagse cursus via D-ICT Solutions is erg positief. Deze cursus heb ik virtueel gevolgd en vooral de trainer kon goede voorbeelden geven en was erg rustig in zijn uitleg." - 02.03.2023 12:08

"Mijn ervaring met de driedaagse cursus via D-ICT Solutions is erg positief. Deze cursus heb ik virtueel gevolgd en vooral de trainer kon goe… Gesamte Bewertung lesen - 02.03.2023 12:08

Startdaten und Startorte

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Beschreibung

ITIL 4 Foundation introduction

The purpose of the ITIL 4 Foundation training is to introduce candidates to the management of modern IT-enabled services, to provide them with an understanding of the common language and key concepts, and to show them how they can improve their work and the work of their organization with ITIL 4 guidance. Furthermore, the training will provide the candidate with an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working.

ITIL 4 Foundation Target audience

• Individuals at the start of their journey in Service Management

• ITSM Managers and aspiring ITSM Managers

• Individuals working i…

Gesamte Beschreibung lesen

Frequently asked questions

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Noch nicht den perfekten Kurs gefunden? Verwandte Themen: ITIL Intermediate, ITIL, Microsoft Office, Microsoft Excel und Service Level Management.

ITIL 4 Foundation introduction

The purpose of the ITIL 4 Foundation training is to introduce candidates to the management of modern IT-enabled services, to provide them with an understanding of the common language and key concepts, and to show them how they can improve their work and the work of their organization with ITIL 4 guidance. Furthermore, the training will provide the candidate with an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working.

ITIL 4 Foundation Target audience

• Individuals at the start of their journey in Service Management

• ITSM Managers and aspiring ITSM Managers

• Individuals working in other parts of “IT” (digital, product, development) with strong interface with service delivery

• Existing ITIL qualification holders wishing to update their knowledge.

ITIL 4 Foundaton training duration

3 days.

ITIL  4 Foundation learning outcome

  1. understand the key service concepts
  2. Understand how the ITIL guiding principles can help an organization adopt and adapt service management
  3. Understand the four dimensions of service management
  4. Understand the purpose and components of the ITIL service value system
  5. Understand the activities of the service value chain, and how they interconnect
  6. Know the purpose and key terms of 15 ITIL practices
  7. Understand 7 ITIL practicesITIL 4 Foundation Examination

ITIL 4 Foundation examination

Duration: 60 minutes

NOTE: Candidates taking the exam in a language that is not their native or working language may be awarded 25% extra time, i.e. 75 minutes in total.

Materials permitted: This is a ‘closed book’ examination. No materials other than the examination materials are permitted.

10
Durchschnittliche Bewertung für ITIL 4 Foundation training
Berechnet aus 2 Bewertungen
starstarstarstarstar
Tim Sandra
10
ITIL 4 Foundation training

"Mijn ervaring met de driedaagse cursus via D-ICT Solutions is erg positief. Deze cursus heb ik virtueel gevolgd en vooral de trainer kon goede voorbeelden geven en was erg rustig in zijn uitleg." - 02.03.2023 12:08

"Mijn ervaring met de driedaagse cursus via D-ICT Solutions is erg positief. Deze cursus heb ik virtueel gevolgd en vooral de trainer kon goe… Gesamte Bewertung lesen - 02.03.2023 12:08

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Fijna
10
ITIL 4 Foundation training

"Op 11, 12 & 13 juli een ITIL 4 Foundation training gevolgd in Utrecht. Locatie was goed te bereiken en de verzorging was prima.
Ik had nog geen kennis van Service Management en de trainer was in staat om mij op een prettige manier door ITIL 4 heen te leiden, vooral de praktijkopdrachten waren interessant. Enige minpunt is dat het examen niet meer tijdens de training gemaakt kan maar daar kan geen enkele opleider iets aan doen." - 11.07.2022 09:29

"Op 11, 12 & 13 juli een ITIL 4 Foundation training gevolgd in Utrecht. Locatie was goed te bereiken en de verzorging was prima. Ik had nog… Gesamte Bewertung lesen - 11.07.2022 09:29

Es wurden noch keine FAQ hinterlegt. Falls Sie Fragen haben oder Unterstützung benötigen, kontaktieren Sie unseren Kundenservice. Wir helfen gerne weiter!